Usertribe

Engagement Manager at UserTribe

Our Sales team is looking for passionate colleagues, is that you?

Engage with some of the largest Danish and International companies when they work with UserTribe™ to get strategic business insights from their customers.

Welcome at Bremerholm 4

You enter a bright open office where your colleagues are preparing client presentations and creating value for UserTribe’s more than 550 clients. Everybody looks up and greets you with a ‘good morning’. You open your computer, check your emails and get up for a cup of fresh coffee before the first client meeting.
We are located in the heart of Copenhagen, just behind Magasin du Nord at Bremerholm 4, 3rd floor, close to the metro and in an area where an after-work glass of wine with your colleagues is just few meters away.

Meet your new colleagues

A team of 4 Engagement Managers and 3 Client Advisors are your new closest colleagues. All together we are about 25 people sharing the bright open office space at Bremerholm. Like your colleagues, you will get an exciting and challenging work day. In co-creation with the Client Advisor team, you will build and maintain valuable relationships with new and current clients.

“As the Engagement Manager you have the vital role of being the point of contact for clients. Both for new bizz clients and current clients.” Mette, Engagement Manager, explains.

As an Engagement Manager you are the first person that a potential new client meets and thus you need to develop a firm understanding of the service framework that UserTribe delivers. At the same time, in order to create the most value for our clients the communication and collaboration with Client Advisors, to unfold the massive potential inside an organization, is vital. Jesper emphasizes:

“As an Engagement Manager you have to be really good at building relationships inside an organization. The collaboration with the Client Advisor’s is valuable. They are good at mapping the potentials inside an organization. Then it is my responsibility to go out and form the relationships and close the deals.”

Business understanding and a passion for sales

The Sales team is supported by a telemarketing bureau to book new bizz meetings and it is thus primarily the Engagement Manager’s role to build relationships, maintain these and close order. Your high level of business understanding allows you to discover potentials with new clients at the first meeting as well as your highly developed sales skill set you apart on closing deals.

“The close collaboration with the Client Advisors allows for me to focus on the sale and still be confident that my portfolio of clients get the best possible customer insights to build their business” Jesper elaborates, and Mette agrees:

”It is an amazing feeling to be absolutely confident about the product that you sell. I know my clients are always in good hands.”

Mette further underlines how UserTribe has grown due to dedicated people, hard work and integrity:

“At UserTribe everybody works really hard and dedicated to reach our strategic goals and to generate business value for our clients. It is inspiring to be part of a company where people pitch in and work hard.”

Jesper further elaborates that “working in the Sales team is a good combination of high performance and competitive minded people, together with team spirit and professionalism.”

Passionate sales mined people with business flair

Mette and Jesper have identified the following qualities that the right candidate should possess:

• Outgoing and enjoys client contact.
• Motivated by delivering good service and advise.
• Highly developed communication skills.
• Independent, committed, dedicated and structured.
• Adaptable and can thrive in an innovative environment.
• Equipped with business sense and can work from business cases.
• Be fluent (written and spoken) in Danish and English.

If you, in addition to this, have a rich experience from a similar job (at least 5 years of experience in a similar position) you can look forward to a position where you will work with some of the largest Danish and International companies.

We offer

Beside a work place with funny and energetic colleagues, who are all passionate about innovation and delivering customer insights, we offer a basis salary combined with attractive bonus models and sales commissions.

Please sent your CV, cover letter and LinkedIn profile to job@usertribe.com

About UserTribe™

(a fraction of our clients)

Our vision
A seamless world full of profitable companies that create outstanding products, services, and experiences delivered with passion, integrity, and love.

For UserTribe™ to become a recognised global leader in Customer Empowered Business™.

Our mission
UserTribe™ empowers your business to realize and harness the power of your customers – we call that Customer Empowered Business™!

What we do
UserTribe™ enables you to carry out real-time testing, involve your customers, and get customers’ insights into your marketing campaigns, products, new services, and ideas.

Supported by our industry specialists and customer-driven best practices, we serve you with specific, actionable, customer-driven, business improvement insights that empower your business to better serve your customers, empower your decision-making, and enable you to reach your business goals.

Why we do it
We have learned that in most businesses there is a dark spot between the business and its customers. What you want to deliver is not necessarily what your customers really receive, want, or need.

We shine a light on that dark spot by enabling you – in real time – to involve customers in shedding light on what they really think, feel, and actually do. This enables you to discover new opportunities, make empowered, faster, and wiser decisions, and enables the business to achieve its goals.

How we do it
UserTribe™ has a unique, powerful, crowdsourcing platform that in real-time can activate your customers and engage them with your campaigns, questions, ideas, or real-life product and service experiences.

We record your customers’ reactions and feedback in real-time, so that you can see what they really think and do. Supported by our industry business specialists, we deliver actionable insights, showing where business, communication, and products can be improved to reach business goals.